How to Keep Holiday Cheer From Turning Into Holiday Churn
For most retailers, the holidays are not merely the busiest shopping time; they can also determine just how good (or bad) a year is going to be. The number one [...]
Just How Loyal Are Your Loyal Customers?
It seems like such a beautiful relationship. You've got a regular thing going with what you believe is a solid base of loyal customers. You both couldn't be happier.