John Larson is the senior partner at John Larson & Company, a pioneer in the field of customer loyalty and the author of Capturing Loyalty.
How Greeting Consumers in Stores Can Lead to a Boost in Sales and Retain a New Audience After Holidays
Buyers appreciate when they're personally addressed by brands.
How to Stand Out and Retain New Consumers in the Back-to-School Shopping Chaos
Stores have only gotten bigger with more product stocked than ever.
How to Use Loyalty Programs to Target a Brand’s Most Devoted Consumers
Connecting with the most satisfied users will often yield the best results.