A Guide to Workplace by Facebook’s New Customer Resource Center

The portal contains materials for both administrators and regular users

The new Customer Resource Center from Workplace by Facebook - Credit by Workplace by Facebook
Headshot of David Cohen

The Workplace by Facebook enterprise platform unveiled its Customer Resource Center to help businesses get started and use its tools more efficiently.

The portal’s Getting Started section includes guides to deploying Workplace by Facebook for smaller businesses and those with more than 500 employees, along with learning guides for administrators and users.

Workplace by Facebook

A section called Ways to Work in Workplace includes subsections on onboarding, executive visibility/accessibility, managing performance, crisis communications, amplifying company culture, learning/development and building culture.

The Customer Resource Center’s Trainings and Webinars area provides live virtual training courses applicable to all users, starting out with:

  • WP Basics: How to Work in Workplace, which provides an overview of work looks like once Workplace is rolled out and how to build a group structure to get work done.
  • Workplace Admin Fundamentals, focused on key decisions only admins and system admins can make that impact your whole organization.
  • How to Launch Workplace, all the fundamentals of bringing Workplace to your organization and building an engaged community.

A section of Downloadable Materials contains resources such as example posts, posters to help build excitement for the platform’s debut and learning videos for new hires.

Workplace by Facebook

Finally, a Videos section puts all Workplace by Facebook training videos in one location.

david.cohen@adweek.com David Cohen is editor of Adweek's Social Pro Daily.
Publish date: May 23, 2019 https://dev.adweek.com/digital/a-guide-to-workplace-by-facebooks-new-customer-resource-center/ © 2020 Adweek, LLC. - All Rights Reserved and NOT FOR REPRINT