Tom Johansmeyer is the Senior Content Director at enter:marketing. He also blogs for Cigar Reader, of which he is co-founder, Gadling, and Luxist.
I follow around 400 people on Twitter, and only a fraction of them are truly active. Nonetheless, it’s tough to keep track of everyone who interests me, and undoubtedly, I miss some interesting tweets that could also be great blogging fodder. This is hardly unique problem. Every active social media user is starting to feel crowded on Facebook, Twitter and LinkedIn, and increasing information flow only stands to make matters worse.
Twitter is adding users overseas aggressively, and Facebook is pushing forward to 450 million users, and at least of few of these new members will take to the platforms and click like crazy. This means there will be more connections, more status updates and more content for existing users to digest. And, it will impede the traditional Holy Grail of social media – developing genuine connections and dialogue.
As a social media marketer in the B2B space, I’m watching these developments closely, and it’s obvious that the time for a change in attitude is upon us. The objectives of trying to forge strong bidirectional brand relationships and participating in industry- or community-wide dialogues are not as realistic as they were when Twitter had 3 million users and Facebook was creeping out from MySpace’s shadow. Today, social media communities are large. LinkedIn groups boast tens of thousands of members even in niche markets, and major brands have gained following of millions.
What’s a social media marketer to do? Go retro!
It’s the Internet All over Again
Social media communities are starting to look more like, well, the internet. You have extremely large groups forming, and to engage potential clients, it’s becoming necessary to eschew the personal in favor of mass media strategies. Successful engagement techniques in the near future will consist of a hybrid approach – blending the rich outreach features of social media platforms with the traditional segmenting and communication styles that work well when you can’t talk to every community member personally and individually.
This is an unpopular view, especially among early adopters of social media. Few want to give up the revolutionary characteristics of this movement, in which the faceless brands are forced to enter the trenches and become personal, real. This expectation, however, is equivalent to setting up a lawn chair on Columbus Circle and trying to befriend every person who walks by – during rush hour. It just won’t happen.
To turn your social media marketing investment into an ROI machine, you may need to forget the lessons of the masters and think back to the way things were. This starts with being seen.
Assume you have half a million fans or followers. There’s a good chance that each of these people is not following only you (or your company). Thus, you could be competing with hundreds or thousands of other social media users to catch the attention of each fan or follower. Your tweets, status updates and event invitations risk being consumed by a sea of the same. Differentiating yourself by quality is a great idea – as long as you can be seen: this is a retention tactic, not a way to be found.
Conventional social media wisdom, if there is such a thing, suggests that you should get personal, reach out to individuals (e.g., via @ messages on Twitter or leaving comments on individuals’ walls on Facbook). Half a million of them? I hope you have time on your hands. You could narrow the field by identifying the highest-value fan or followers you have, but again, this takes time. Personal engagement is not realistic.