DC 311 Integrates With Facebook To Allow Residents To Point Out Problems In The District

The DC 311 service, which allows residents of the District to submit concerns about city maintenance issues, has added Facebook Connect to help people track requests and post them and their results to users’ news feeds. Users will also be able to access the Hall of Fame, which posts the top 20 users and their requests.

DC 311 uses citizens to help canvas the city to find problem areas for everything from potholes to graffiti. By utilizing this free workforce, the city is able to eliminate the cost of keeping paid employees out searching for problems instead of fixing them.

District residents can use the new Facebook widget to submit issues to DC 311, track the results, see problem areas on a D.C. map, and more. There’s also built-in features for requesting parking permits and reporting parking violations, one of the bigger concerns for city residents. Users are given the option of posting requests to their news feeds, which is an effective way of spreading word about issues to influence other residents to create their own submissions about the same problem or their own concerns.

The Hall of Fame highlights the top 20 submitters and the results of their submissions. This added feature gives users the chance to receive some recognition for the changes they’ve helped implement around the city in addition to seeing the acutal changes on the streets.