Twitter’s Director of Trust and Safety Shares a Few Secrets

Her name is Del Harvey (pictured); her Twitter handle is @delbius; and she has one heck of an impressive job title at the chirping bird HQ – director of trust and safety.

During the first day of this week’s SMX Social Media Conference in Las Vegas, Harvey sat down with editor-in-chief Danny Sullivan to discuss exactly what it is that she does. Q&A topics ranged from how spam reported by users is handled to the infamous, temporary banishment from the service during the London Summer Olympics of former west coast Independent correspondent Guy Adams:

“It [Adams] was a case of two independent teams that happened to overlap. Trust and Safety processes reports blind to what else is going on in other departments. It wasn’t an ideal situation. Trust and Safety is completely separate from the rest of the organization. I report to our general counsel.”

That’s putting it mildly. The suspension of Adams for tweeting out the email address of an NBC executive ranks as one of the service’s lowest PR points. Hopefully, Harvey and her colleagues learned from the debacle and have instituted some better best practices for handling these types of situations in the future.

[Photo courtesy @delbius]

@hollywoodspin Richard Horgan is co-editor of Fishbowl.