This is a guest post by Courtney Lukitsch, founder and principal at Gotham PR.
Building a great, solid team is at the heart of any business— whether you’re on the agency or client-side. While the term team is bandied about with tremendous frequency and import, it’s that rare firm that takes the time to identify the core values that each team member within the organization— and the team as a whole— possesses.
The idea of agility in our digitally-driven, always-on workplace assumes paramount importance and is explored in a bestselling book, Emotional Agility, written by expert Susan David, who effectively posits that internal behaviors manifest in the workplace, holding huge sway and impact within a team.
David identifies four main tenets to assist individual and group dynamics, offering a veritable compass for strategic planning and team building as we head into the 2017 business year:
- Showing up to face challenges as a team, rather than ignoring problems upfront
- Stepping out to detach from group-think or negative thoughts, to envision a chess board of new possibilities and outcomes
- Walking your way to showcase core values to move the group forward, rather than relegating ideas to abstractions
- Moving on to motivate the team to make a difference individually and collectively— finding a balance between challenge and solution
Silicon Valley veterans Bill Burnett and Dave Evans have taken the psychological concept of emotional agility and applied it to the framework of professional and personal development, educated by their creative minds and design backgrounds, in their Stanford University class turned published book on designing your life. They speak of ways to find your natural workflow by following your individual strengths, skills, and differentiators. Breaking down the system into basic parts, as a designer would, a series of ideas, tools, and prototyping decisions.
There is a certain team leader that will curate talent within a group based on individual skills, those that may be complementary to an agency client while existing outside of the normative media sphere. PRNews has gone so far as to say that diverse teams might be better prepared for the creative challenges posed, reflecting a focus on skill sets that become artful when a team is operating and is managed effectively— carefully identifying this balance of achievements as an art rather than a science.
Working in the realm of mentoring and coaching both agency and client-side, at Gotham PR, we have witnessed that team members with advanced degrees in journalism, business, marketing PR, art, design and architecture are the ideal internal partners to service client-side concerns.
By being inside the mindset of the media and client dually, we are able to communicate, anticipate, strategize, plan, and execute in real time with efficacy. Multi-lingual communication functionality and cultural awareness is also a huge asset for success within the agency world.
Entrepreneur cites that whether it be a Fortune 500 or an emerging brand, every business has the potential to tell a great story. Once a great PR team is in place, the agency may begin to help their client recruit talent and place qualified individuals into new positions to grow awareness and profitability.
In this manner, the PR team and client are woven together through strategic initiatives as trusted partners, aligned along the same goals, values and mission. Listening is perhaps among the most important assets to leverage while building the best team possible given resources— time and attention.
Another 5 things smart managers know about building teams according to Inc. can be heralded as “PR 101,” and bear repeating:
- Play to individual strengths
- Encourage transparency
- Establish ground rules
- Let them know you have their back
- Provide an incentive
Sage advice from Forbes is the concept of operating as a harmonious team when a CEO is out of the picture. An effective team functions when targets are specified in advance and expectations are managed— both client and agency side. When one expects results without providing leadership, chaos ensues.
Perhaps the most salient aspect of team building is the actual experience of being a valued team member, doing the best work possible and being a part of something larger than the individual. By contributing to the agency or client’s overall mission— and its resulting success stories— is when a team shares in the glory.
There is nothing better than seeing clients’ names in lights, across a major headline or in national features. The halo effect of being able to position, train, launch, communicate and promote a new brand only drives success for all team members involved.
Courtney Lukitsch is the principal and founder of Gotham PR, which was founded in 2002 and is a boutique Marketing PR firm based in New York and London, with a roster of high profile clients in 25 global markets.