App developers could learn from Facebook’s customer service

Every Facebook developer is familiar with Facebook’s development languages: Facebook Platform runs on FBML, FQL, and FBJS, and developers learn those languages in order to create great apps. But while developers comb Facebook’s Wiki in order to figure out how to use the fb:photo tag, they rarely take the time to build up other parts of their operations critical to their success. Remembering customer service, however, can be just as important as remembering a semi-colon at the end of a line of code.

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