How Can UTC Codes Boost Customer Engagement?

Mobile Marketing to Inspire EngagementTo date, the tremendous breakthrough of digital marketing tools has led to the emergence of new strategies and ideas on how to reach out to potential customers, fulfill their expectations and demands and turn them into loyal brand advocates. However, let’s keep in mind that these strategies are simply based on promotion fundamentals that have been much improved and actualized thanks to IT and digital advancements.

To vividly illustrate the issue, one can have a look at how time-proved loyalty programs, based on Under-the-Cap (UTC) codes, are enabled to boost customer engagement.

What Is a UTC code?
A UTC code is a character set underneath the package, enabling its owner to take part in a brand promotion. Marketing specialists treat UTC codes as a starting point in promotion engagement, as only after its registration and verification a UTC code holder turns into a valid participant, eligible for being rewarded.

However, development of a UTC-based promotion is a task for technical contractors, who often are the first to know the value of UTC code pattern and how it may affect the promotion success. While many treat it as a random selection of symbols, IT experts may detect a potential threat from promo hunters’ attack.

Specifically, it is done when analyzing UTC code conformance to the following attributes:

  • Clarity determines whether a code holder may easily understand its combination and have no difficulties when reading or typing it (for example, the difference between the zero numeral and O the letter).
  • Complexity reflects the code’s tamper resistance to any activities promo hunters may undertake.
  • Uniqueness stipulates the absence of any matches between the code combinations used in both current and subsequent promos by the brand.
  • Nonsequence implies usage of randomly set characters to eliminate brute force.
  • Sufficiency means that the total number of code combinations corresponds to the targeted audience reach, and foresees the possibility of extra codes’ release.

Why Does Promotion Development Depend on a Marketing Concept?
As mentioned, UTC-based loyalty programs have advanced far beyond simple code registration. Various social trends and events, when incorporated into promotion mechanics, can trigger a huge thrill of the chase. Every now and then, big name brands eagerly set a row of UTC-based promos in member countries that target millions of potential participants. In this case the sufficiency attribute plays a great role, as the number of issued codes must be enough to cover the target audience.

From experience, an average nationwide campaign requires a platform that should be able to process millions of eight-digit codes. Code length and combination are designed considering tamper resistance and brute force ratio attributes, as well as the applied marketing strategy (potential participant reach, in particular).

In addition, the viral effect may be enhanced due to the enabling of several registration channels, such SMS, online forms and a mobile app, all of which contribute to the user-friendly nature of the entire promotion. Reasonably, the way participants can utilize UTC codes is also a point to consider, especially in terms of implementation in digital channels. In Ukraine, for instance, nearly 21 percent of promotion participants still use SMS to register their codes, and slightly less than that number prefer mobile apps. Such analytics invests in understanding of a digital channels efficiency, and thus the ways brands can adjust future promos.


Evgeniy Solovyev is CTO at Kiev, Ukraine-based Miritec, a European IT-company engaged in digital production for nationwide promotions.


Publish date: October 1, 2015 https://dev.adweek.com/performance-marketing/can-utc-codes-boost-customer-engagement/ © 2020 Adweek, LLC. - All Rights Reserved and NOT FOR REPRINT
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