Survey Says: Email Is Top Area of Marketing Investment in 2013 and Data Integration Is the Biggest Challenge

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StrongMail, a leading provider of email marketing and cross-channel marketing solutions for enterprises, today announced the results of its “2013 Marketing Trends” survey, which provides unique insight into how businesses plan to budget and prioritize marketing dollars in the new year. Respondents identified email marketing, social media and mobile as the most popular channels for receiving increased investment in 2013. The survey results also highlights the importance of managing big data effectively, as data integration is identified as the top email marketing challenge for 2013.

With smart phone penetration breaking the 50 percent barrier in the U.S. according to comScore, and nearly half of all Facebook users accessing their accounts via mobile devices, it is clear that mobile will to increase in importance as a marketing channel.

Additionally, marketing budgets overall will again rise in 2013 as 89 percent of respondents plan to increase or maintain spend, a slight decrease from 92 percent in 2012.

Survey Highlights

  • 89 percent plan to increase or maintain marketing spend in 2013
  • 56 percent plan to increase email marketing budget; 52 percent social media; 43 percent mobile; 40 percent search
  • 45.6 percent cite data integration as primary email marketing challenge in 2013; 39.5 percent lack of resources/staff; 36 percent integration with other marketing channels; 34 percent content management
  • 65 percent plan to integrate email marketing with social media; 52 percent with mobile
  • 50 percent cite increasing subscriber engagement as top 2013 email marketing initiative; 48 percent improving segmentation/targeting; 33 percent growing opt-in email list
  • 46 percent plan to increase spend towards email marketing programs focusing on social media channel growth

Marketers Continue to Struggle with Data, Resources and Integration
At 46 percent, integration with customer data emerged as the top email marketing challenge in 2013, followed by lack of resources and staff at 40 percent and integration with other marketing channels at 36 percent. With the rapid proliferation of data giving rise to the big data phenomenon, it’s clear that marketers need to find a solution for managing the data and integrating it with other channels to drive relevant and effective messaging. The lack of resources and staff experienced by email marketers makes it even more critical to have a solution that can address their data needs today and in the future.

Investment in Mobile Marketing Increases from Last Year
Nearly two-thirds of businesses surveyed plan to increase their investment in mobile marketing programs such as mobile apps (39 percent) and SMS alerts (21 percent), a combined increase of 11 percent from last year. However, there is a lack of consensus on the primary value of this emerging channel. Building customer loyalty (44 percent) was identified as the top benefit, followed by expanded reach (34 percent) and awareness building (33 percent).

Plans to Integrate Mobile and Email Increase for 2013
Two-thirds of businesses plan to integrate social media and email in 2013, and integration of mobile and email increased from 44 percent in 2012 to 52 percent in 2013. The strong ties between email marketing and social media are also underscored by the 46 percent of respondents who plan to increase investment in using email to drive growth in their social media channels, such as corporate Facebook and Twitter pages. The next popular areas of investment are batch promotional (39 percent) and lifecycle programs (37 percent), followed by newsletter programs (35 percent).

The Power of Social Media for Marketers
More than half of businesses surveyed (60 percent) see Facebook as the most valued social media channel for marketers, followed by Twitter and YouTube. The least valued in order are Yelp, Instagram, and LinkedIn. Google+ and Pinterest fall in the middle with 31 percent making them as the fifth and sixth most valuable channels for marketers.

Target Marketing covers all direct response media, including direct mail, e-mail, telemarketing, space advertising, the Web and direct response TV, and gives readers insight into such subjects as using databases and lists effectively, acquiring new customers, upselling and cross-selling existing customers, fulfillment strategies and more. The publication was acquired by Adweek in September 2020.
Publish date: December 14, 2012 © 2020 Adweek, LLC. - All Rights Reserved and NOT FOR REPRINT