New Release of KANA Enterprise Unifies Multinational, Multilingual Customer Service Across Channels

Company: KANA Software, a customer service solutions provider

Product/Service: KANA Enterprise update

What it Does: The multilingual knowledge management solution helps provide the same level of customer support worldwide with appropriate translations, faster queries and reports so brands can assess the state of individual and overall customer service initiatives.

Target Marketing covers all direct response media, including direct mail, e-mail, telemarketing, space advertising, the Web and direct response TV, and gives readers insight into such subjects as using databases and lists effectively, acquiring new customers, upselling and cross-selling existing customers, fulfillment strategies and more. The publication was acquired by Adweek in September 2020.
Publish date: December 13, 2013 © 2020 Adweek, LLC. - All Rights Reserved and NOT FOR REPRINT