Snapchat’s Newest Research Sheds Light on Where and When Its Users Like to Shop

The app is banking on data to appeal to brands

Snapchat's newest studies focus on how its users shop across different stores. - Credit by Snapchat
Headshot of Ann-Marie Alcántara

In a bid to appeal to advertisers, Snapchat is releasing a series of reports illuminating its users’ shopping behaviors and preferences, both online and off.

The reports, dubbed Retail Footprints, look at how Snapchat users shop at big-box, apparel and luxury stores and are the company’s latest effort to become synonymous with shopping. Earlier this year, Snapchat rolled out new ecommerce offerings, from a visual search shopping tool with Amazon to shoppable Snap ads.

The big takeaway from Retail Footprints: Snapchat not only found the days and times of the month Snapchat users prefer to shop, but it also drilled down into their other interests and where they go before and after shopping.

“Brands today using foot-traffic insights are able to look at these data points for their brands in particular,” said Amy Moussavi, global consumer insights lead at Snapchat. “So when you’re thinking of marketing to them, you [can] use creative that really resonates with them.”

The company shared in its latest earnings report that daily active user count was down, but there are two bright spots for advertisers: Snapchat reported more than 100 million monthly active users who spend an average of more than 30 minutes per day on the app. And a new report from eMarketer indicated that adult U.S. users will use the app 27 minutes per day, ahead of Instagram’s 26 minutes.

“Snapchatters are 20 percent more likely to make a purchase on their mobile device than a non-Snapchatter,” Moussavi says. “This community is mobile first.”

For Snapchat’s first deep dive, a study conducted June 1 to July 31, the company looks at users who visit big-box stores and found that on average, they go twice a month, are eight percent more likely to go during the middle of the month (from the 11th to the 20th) and shop the most on Saturdays. Breaking it down even further, 18- to 24-year-olds go to these stores Monday through Thursday, while 13- to 17-year-olds prefer Friday to Sunday.

Snapchat points to the brand opportunities in its location research, such as revealing that users are going to a juice shop or eating American food before going to a store and hitting the gym or a farmers marketers afterward. The report also drills down to the type of big-box shoppers these Snapchatters are compared to the average user and found that they are 2.9 times more likely to enjoy burgers, 1.9 times more likely to subscribe to a DIY lifestyle and 1.6 times more likely to be cord cutters.

The second set of data insights looks at Snapchatters and their buying habits around “everyday apparel,” at stores like Forever 21 or Hollister. This time, the company found that these shoppers visit an apparel store eight times a month on average. Seven percent are more likely to shop toward the end of the month and also prefer to go on Saturdays.

While 13- to 17-year-olds visit big-box stores the most, 18- to 24-year-olds dominate in frequenting apparel stores. Similarly to big-box shoppers, apparel-store Snapchat users are going to delis or groceries before shopping and visiting banks or hair salons after. These shoppers are 2.5 times more likely to visit theme parks, 2.8 times “to be coffee lovers,” and 2.6 times more likely to attend art and cultural events.

Getting even more granular, Snapchat’s last study takes a look at users who shop at luxury stores, such as Louis Vuitton or Ralph Lauren. These users visit luxury retailers twice a month on average and are seven percent more likely to go at the end of the month, with Saturday being the “most popular day.” Once again, 18 to 24-year-olds will visit luxury stores more than other ages. These users are at airports or in libraries before heading towards a luxury store and go to night clubs, steakhouses and bars afterwards. Snapchatters who shop at luxury stores are 2.4 times more likely to like wine, 2.2 times more likely to enjoy vegan or organic food and 1.8 times more likely to be college football fans.

“So if we know that luxury shoppers are known to be wine enthusiasts, you might place ads at a wine shop or at a vegan or organic store,” Moussavi said. “It’s really about developing and understanding the affinities outside of your store.”

Some of that brand affinity can be leveraged to convert users to shoppers, says Jesse Kay, a brand consultant and strategist and the 18-year-old host of the 20 under 20s podcast, who thinks Snapchat is still “relevant.”

“Just what [brands are] doing on Facebook, they should do an equivalent amount into Instagram and 20 percent of that into Snapchat,” Kay said. “There’s crazy numbers when brands start using Instagram and Snapchat—there’s money out there waiting for them.”

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@itstheannmarie annmarie.alcantara@adweek.com Ann-Marie Alcántara is a tech reporter for Adweek, focusing on direct-to-consumer brands and ecommerce.
Publish date: October 11, 2018 https://dev.adweek.com/retail/snapchats-newest-research-sheds-light-on-where-and-when-its-users-like-to-shop/ © 2020 Adweek, LLC. - All Rights Reserved and NOT FOR REPRINT