Streaming Services’ Churn Rates Rise During Pandemic

40% of households that canceled an OTT service did so to cut expenses

a stack of TVs
Subscriber churn rates for streaming services were up to 41% in the first quarter of 2020. Photo Illustration: Trent Joaquin; Source: Getty Images

Key insight:

If it wasn’t hard enough getting consumers to subscribe to streaming services, it’s becoming even more difficult to keep them around. Churn rates in the streaming television world are going up, even as overall video consumption has increased, according to research firm Parks Associates.

@kelseymsutton kelsey.sutton@adweek.com Kelsey Sutton is the streaming editor at Adweek, where she covers the business of streaming television.
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